(Minneapolis-St Paul, MN) — February 7th, 2023 – Minneapolis-St. Paul International Airport (MSP) has been named the
Best Airport in North America for the second straight year through the Airports Council
International (ACI) global Airport Service Quality (ASQ) program. It’s the sixth time MSP has
received the title in the past seven years.
MSP earned the ASQ Award for Best Airport in North America for the 25-40 million passenger
category for 2022, after receiving the same honor in 2021. MSP was also named Best in North
America for four straight years between 2016-2019, earning placement on the ACI Director
General’s Roll of Excellence in Airport Service Quality in 2020.
“For MSP to be recognized by our travelers as one of the best in the world year after year is a
testament to our focus on providing exceptional airport experiences so Minnesota thrives,” said
Brian Ryks, CEO of the Metropolitan Airports Commission (MAC), which operates MSP. “Our
entire MSP Airport community – including MAC commissioners and staff, federal agencies,
airlines, concessionaires, tenants, Airport Foundation MSP and the Armed Forces Service Center
– shares a commitment to creating an excellent customer service culture at every touchpoint of
a passenger’s journey through MSP.”
The ASQ awards were based on 465,000 traveler surveys at airports in more than 90 countries
during 2022. The surveys cover 30 key indicators that define a passenger’s overall experience,
including the ease of finding their way through the airport, check-in, security, cleanliness,
shopping and dining. Nearly 400 airports participate in the program, and more than half of the
world’s travelers passed through an ASQ airport last year.
“Putting the traveler at the center is more important than ever, and it is the way forward,” said
Luis Felipe de Oliveira, Director General of ACI World. “We are proud of the team at
Minneapolis-St. Paul International Airport for winning the Best Airport in North America. This
shows that the whole airport community has come together to put the passenger first.”
MSP is the 16th busiest airport in North America based on passengers. In 2022, MSP served a
total of 31.2 million passengers, an increase of 24% from 2021. This year, MSP will have nonstop service to 156 destinations (127 domestic and 29 international destinations), up from 145 in 2022.
About The Metropolitan Airports Commission (MAC)
The Metropolitan Airports Commission (MAC) owns and operates one of the nation’s largest airport systems, including
Minneapolis-St Paul International (MSP) and six general aviation airports. The MAC’s airports connect the region to the world
and showcase Minnesota’s extraordinary culture to millions of passengers from around the globe who arrive or depart through
MAC airports each year. Though a public corporation of the state of Minnesota, the organization is not funded by income or
property taxes. Instead, the MAC’s operations are funded by rents and fees generated by users of its airports. For more
information, visit www.metroairports.org
